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91º»ÏÈÉú Contract Leads

Scope

Reference

2026 - 1081

Description

Citizen wishes to tender for the provision of structural repair work and associated repairs required arising from disrepair claims, to ensure that we receive an excellent service, which represents value for money.

We are seeking to procure the services of suitably experienced service providers with the capability to deliver the required services and who best meet the need of Citizen and its customers. Citizen are looking to appoint up to 4 contractors to support our existing framework covering structural and insurance related repairs to properties, however, may award to fewer than 4 depending on the quality of the submissions received. The estimated value of the Project is approximately £100,000 per annum (p.a.), and £200,000 over the duration of the agreement. However, this is subject to change depending on the volume and complexity of the disrepair cases raised.

The contract will be let for a duration of 12 months with an option to extend by a further 12 months, subject to satisfactory performance against KPI’s.

In accordance with the Procurement Act 2023, Citizen wishes to restrict the participation of the tender to bidders who are:

- Locally based within the West Midlands.

- Small – Medium Enterprises (SME) Only.

The Procurement Act 2023 defines being locally based as having a registered office, factory or other permanent base in that location from which meaningful business operations have been conducted for at least 12 months. It also defines an SME as an organisation which has a turnover of less than £44m and employs fewer than 250 employees. This aims to boost the impact SMEs can have in the local areas within Citizen’s locations.

Citizen will conduct a fair and transparent due diligence process to ensure that these parameters are met. If you do not evidence that you can meet the criteria your bid will not be considered, and you will be excluded.

If you wish to express an interest in this project please ensure you are registered and logged into our Portal. The `Express Interest` button will only appear on the Tender Management page if you are logged in.

Applicants are advised to ensure that they do not base their submission on discussions with any other member of Citizen Staff. If you require any clarification on matters contained within the Tender Documents, you must do so via Correspondence of the Citizen E-Procurement portal. Failure to observe this requirement may result in your bid being eliminated.

Please note that in the case of tender clarifications where appropriate, answers will be circulated to all tenderers.

NB: Should you require assistance or clarification on the use of In-Tend, please contact In-Tend support on 0845 557 8079 / +44 (0) 114 407 0065.

You must upload your bid by using the `Attach Documents` button and your return must be submitted via ‘Submit Return’ on the Citizen E-Procurement portal before the deadline date provided in the project details. You will have the option to modify you bid up until the deadline.

Commercial tool

Establishes a framework

Total value (estimated)

• £200,000 including VAT

Below the relevant threshold

Contract dates (estimated)

• 1 October 2026 to 30 September 2027
• Possible extension to 30 September 2028
• 2 years

Description of possible extension:

An initial 12 month period followed by an optional 12 month extension.

Main procurement category

Works

CPV classifications

• 44221000 - Windows, doors and related items
• 45261900 - Roof repair and maintenance work
• 45262500 - Masonry and bricklaying work
• 45262700 - Building alteration work
• 45300000 - Building installation work
• 45332200 - Water plumbing work
• 45400000 - Building completion work
• 45410000 - Plastering work
• 50000000 - Repair and maintenance services
• 50710000 - Repair and maintenance services of electrical and mechanical building installations

Contract locations

• UKG3 - West Midlands
• UKG - West Midlands (England)

Framework

Maximum number of suppliers

Unlimited

Maximum percentage fee charged to suppliers

0%

Further information about fees

This is a Citizen only framework and there will not be any fees associated with any call-off.

Framework operation description

The framework will operate either with or without competition. Successful suppliers on the framework will be required to provide costed proposals for properties requiring structural repairs and / or insurance related repairs. The pricing mechanism on the framework will be a % variation off NATFED schedule of rates. When required, some elements will require a more in-depth quotation.

Award method when using the framework

Either with or without competition

Contracting authorities that may use the framework

Establishing party only

Participation

This procurement is reserved for

• Suppliers from West Midlands
• Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs)

Submission

Enquiry deadline

10 August 2026, 5:00pm

Tender submission deadline

14 August 2026, 12:00pm

Submission address and any special instructions

Submissions are to be submitted online via Citizen's procurement portal In-Tend:

Tenders may be submitted electronically

Yes

Award criteria

In order to be awarded a place on the framework, the framework evaluation method will be the Price per Quality Point method. This is where the bidder's submitted costs are divided by their total scored weighted quality points. The lowest PQP score is the best. A worked example is enclosed in the ITT form. The pricing mechanism utilised is a % variation from a NATFED schedule of rates. As detailed in the ITT, Citizen may award up to 4 bidders to the framework, but may award to less depending on the quality of bids received.

Procedure

Procedure type

Below threshold - open competition

Contracting authority

Citizen Housing Group Ltd

• Charity Commission (England and Wales): 8181

4040 Lakeside

Birmingham

B377YN

United Kingdom

Email: Procurement [at] citizenhousing.org.uk

Website:

Region: UKG32 - Solihull

Organisation type: Public undertaking (commercial organisation subject to public authority oversight)